Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Check-In Procedure - RV Site Check-in is at 2 pm. - Lodging Check-in is 4 pm. - Check-out time is 11 am. - If early check-in is available, there is an additional $25 fee. - If a late check-out is available, there is an additional $25 fee. - Any check out after 4 pm will be charged one night's room and tax. - There are no refunds issued for early departures. - A Check-Out Checklist is located in each unit. - Please follow the Check-Out procedures. - At departure, the rental unit is to be left in a reasonably clean condition (broom swept). - Additional fees may be added to the Guest's invoice for items not completed on the checklist. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Reservations - A reservation can be booked for up to 6 months at a time. Rates - Rates are guaranteed at the time of confirming a reservation. - Any modifications to an existing reservation are subject to the new rates and conditions at that time. Method of Payment - A method of payment is required to be on file for all reservations. - For monthly reservations, the credit card on file will be charged the full amount on the due date. - Payments will be set as automatic payments (auto-pay). - Any exceptions to autopay must be approved in writing in advance by management. - To change the method of payment, please contact Guest Services a minimum of 2 days prior to the due date. - Lagoon Ranch RV Resort operates as a cashless property, therefore, cash transactions are not accepted for any services or purchases within our premises. - Payment must be made through electronic means such as credit/debit cards or other approved digital payment methods. Late Payments - Payment is due on the 1st day of the billing cycle. - The resort allows a 2-day grace period. - On the 3rd day, a notice of nonpayment shall be issued. - Non-payment may result in removal from the property. User Credits - Any balance left on a Guest’s account reflected as a “User Credit” will expire in 6 months. - User credit must be applied toward a future stay/store purchase/activity. - “User credit” does not have a monetary value and cannot be redeemed for cash or refunded to a credit card. Site Occupancy - Only one (1) RV is permitted per site and up to two (2) passenger vehicles are permitted per site. - There is a maximum occupancy limit of six (6) persons per site. - All vehicles must fit within the site and not encroach on common areas or the roads. - One vehicle per Lodging unit is permitted. - An additional vehicle or ATV/OHV may be arranged through the Guest Services Office and may require an additional fee. - U-Hauls, enclosed trailers, and RVs are not permitted to be parked at the units. - Occupancy is limited to the number listed on the reservation. Speed Limit - The speed limit in the Resort is 10 mph. - This speed limit is enforced for all motorized vehicle types including cars, RVs, scooters, ATVs, golf carts, etc. Vehicle speed limits must be observed. Vehicle Policy - All vehicles must have a visible parking pass. - Anyone operating a motorized vehicle or golf cart must have a valid Driver’s License. - Vehicles must be operated in a safe, courteous, and cautious manner at all times. - Pedestrians, electric carts, and bicycles shall be granted the right-of-way. - Guests, campers and guests must obey all posted traffic control signs (i.e., stop signs, no parking signs, speed limit signs, etc.). - The Resort may prohibit any vehicle which, in the sole discretion of Resort Management, emits excessive noise. - Operating any vehicle in the Resort under the influence of drugs or alcohol is cause for immediate removal from the Resort. RV Age and Requirements - RV must be 10 years or newer and be RVIA certified. - For reservations longer than 30 days, RV year, make, model and license plate must be noted on the reservation as well as providing proof of insurance and registration. - Full restorations are allowed with prior approval. - Any exceptions will need to be approved in writing in advance of the stay with accompanying photos and approved by Management. Site Changes - Resort assigns specific sites based on availability. - If a specific site is preferred, a site lock fee can be placed on the reservation. - Otherwise, a site will be assigned based on the site type preference. - Any moves must be completed by Guest Services. - If the locked site requested is unavailable it may be necessary for Management to relocate the tenant to an equal or upgraded site. - In the event of this circumstance, the lock fee will be refunded to the tenant. Quiet Time - 10 pm to 8 am for all buildings including Store, Clubhouse, and Pool Areas are closed during these hours. - Loud parties, excessive volume of radios, televisions, musical instruments, or any other excessive noise, will not be allowed at any time. - Guests must not disturb the quiet enjoyment of the Resort for others. Generators - Full electric hookups are provided by the Resort; therefore, the long-term use of any generator is not permitted. - Guests can do so during daylight hours for up to 45 minutes. Private Business and Soliciting - The Resort, its name, and/or its address must not be used for the purpose of advertisements of any kind or for the sale of merchandise. - No private business may be conducted in the Resort by anyone. - No door-to-door solicitation of any kind is permitted. - A solicitation by one Guest without the prior invitation of another Guest is prohibited by this rule. - If solicited in the Resort, please contact Management. Special Rules and Facilities - Special rules pertaining to the pool, clubhouse, laundry room, and other Resort equipment and facilities are posted at these locations. - These special rules constitute a part of these Rules and Regulations, and violation of them will be treated as a violation of these Rules and Regulations. - Resort management has the right to remove without notice any person from any Resort facility who is unauthorized, creates a disturbance, causes a nuisance or damage, or in any way interferes with the operation of the Resort or its facilities. Trespassing - Resort Management has the right to prevent access to the Resort and to remove anyone other than approved Guests and Visitors who Management deems objectionable. - Objectionable persons include (but are not limited to) persons engaged or previously engaged in criminal activity in the Resort; persons who have previously materially violated Resort rules or have been disruptive in the Resort, and/or people who were previously removed from the Resort for any reason. - Resort management reserves the right to trespass from the Resort to anyone who is not an approved Guest. Theft of Service and Criminal Trespass - According to Texas penal code section 31.04, a person commits theft of service if with intent to avoid payment for service that the actor knows is provided only for compensation, the actor intentionally or knowingly secures the performance of the service by agreeing to provide compensation and, after the service is rendered, fails to make full payment after receiving notice demanding payment. “intent to avoid payment” is presumed if the actor absconded without paying for the service or expressly refused to pay for the service in circumstances where payment is ordinarily made immediately upon rendering of the service, as in recreational vehicle parks. - That is, any guest who leaves without paying for site services or who refuses to pay for site services when due may be subject to criminal prosecution. - Lagoon Ranch will prosecute any violations under the “theft of service law”. - According to Texas penal Code section 30.05, a person commits an offense if the person enters or remains on or in property of another, including a recreational vehicle park, without effective consent and the person and notice that the entry was forbidden, or receives notice to leave and refuses to do so may be subject to criminal prosecution. - If management asks you to leave, you must vacate the resort property. - Lagoon Ranch will prosecute any violations under the “criminal trespass law”. Fire Policy - Fire Pits must be professionally designed for use for that purpose, must be raised off the ground, and must have a screened cover. - Man-made firepits are prohibited. - The Resort retains absolute discretion as to whether a fire pit is permissible and, upon demand by the Resort, a fire pit must be removed. - See Guest Services for current information on fire restrictions. - “No burn” days or other burning restrictions must be observed. - Fireworks are prohibited. - Lighting of any fireworks in the Resort is prohibited and will result in immediate removal. Firearms - Firearms may not be worn in the Resort or openly displayed except by sworn law enforcement personnel at any time except as provided below (restrictions not applicable to sworn law enforcement personnel). - Violation of any of these firearm restrictions by any license will result in removal from the Resort. - Guests, campers and guests: - May carry a firearm in personal vehicles and may store a firearm in a locked vehicle while in the Resort, as long as any such firearm is not visible from outside the vehicle. - May have a firearm that is kept secured within the RV or lodging/glamping unit. - May carry a firearm between vehicles and the RV in a box, holster, or other device that does not display the firearm to others. - No firearms are permitted in the Guest Services Office nor at any Resort facilities at any time. - May not threaten another guest, or staff with a firearm, whether the firearm is displayed or not. - May not unlawfully discharge a firearm anywhere in the Resort for any reason at all. - Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a concealed handgun. Pool, Spas, and Splash Pad Area - Hours are 8 am-10 pm. The Resort reserves the right to close the pool area for maintenance, training, weather, and/or other Management purposes. - Rules regarding the use of the swimming pool area are posted in the pool area and must be observed. - Glassware and pets are not allowed in the pool area. - Service or assistive animals may enter the pool area but must be attended to by their owner. - All food and beverage service at the pool and cabanas must be provided by the onsite restaurant. - Outside food and beverages is not permitted. - All use of the pool area is at the user’s own risk. - The Resort assumes no responsibility or liability for physical problems or personal injury connected with the use of the pool. - It is strongly recommended that no person use the swimming pool unless accompanied by at least one other person. - All persons must wear a swimsuit in the pool. - Street clothes are not permitted in the pool and spas. - Nudity is strictly prohibited at the pool area and in all the Resort’s common areas. - Anyone who is incontinent must wear a swim diaper or rubber pants designed for pool use. - Intentional urination and/or defecation in the pool is prohibited. - Swimmers may not use any objects in the pool that may leave rust stains or damage the filter pumps. - No running, horseplay, or unsafe activity of any kind is allowed in or around the pools. - Jumping or diving into the pool is prohibited. - Each person using the pool must respect the rights of others. - Any person who is a substantial annoyance to others using the pool may be required to leave the pool area. - A person who does not know how to swim may not use the pool unless accompanied by at least one person who knows how to swim and who can assist a non-swimmer in the event of an emergency. - No person may use the pool or swim alone under any circumstances as no lifeguards are on duty. - No lifeguard is on duty in the pool area. - Swim at your own risk. - Inexperienced swimmers must be accompanied by experienced swimmers while using the pools, spas, or splash pads. - Resort Management reserves the right to revoke permission to use the pool area for non-compliance with these pool rules. Cabana Rentals - Reservations are required to secure a cabana. - Walk-ins may be accommodated based on availability. - Full payment is required at the time of booking. - Any damage to cabanas will be charged to the Guest. - The Resort has the right to refuse rental to any Guest who damages or mistreats the cabanas. - Additionally, if a Guest sees any damage to a cabana, they must report such to management. - The Resort or management is not liable for any loss, damage, or injury that arises from a Guest’s use of the cabanas. Pet Policy - A maximum of 3 pets per site are permitted and must be noted on each reservation. - Noisy or aggressive pets are not allowed in the Resort. - Barking, growling, snarling, crying, howling, and other noises that disturb others are causes for revoking permission to keep a pet. - Aggressive or vicious behavior is cause for revoking permission to keep a pet. - When outside of the RV or other unit, pets must be on a six-foot or less leash. - A small temporary enclosure (not to exceed 4ft x 8ft x 48 inches high) on each site is allowed so long as the pet(s) is attended. - Pets may not be left unattended on the site or anywhere in the Resort. - Tethering a pet to a common area or on an RV site is not allowed. - Pets are not allowed to enter any occupied or vacant sites. - Pet waste receptacles are located throughout the Resort. - Pet waste must immediately be cleaned up and properly disposed of. - Only service animals and assistive animals are allowed in the Resort Clubhouse, Laundry, and Bathhouse buildings. - Guests must have proof of their pet’s vaccinations available. - Each Guest must comply with all applicable state, city, and county requirements with respect to licensing, vaccinations, and leash laws. - Feeding and/or watering of stray and/or wild animals, including but not limited to cats, is prohibited. - Breeding animals is prohibited. - Exceptions to these pet restrictions will be made pursuant to the ADA and fair housing laws. - Pets, other than dogs, are not permitted in Lodging units. - Dogs are only permitted in dog-friendly Vacation Rentals. - A $250 cleaning fee will be applied to the Guest's invoice if a pet is taken into a non-pet-friendly unit. - There are dog-friendly options available. - Dogs must be listed on the reservation and require an additional $75 non-refundable fee per dog (2 pets maximum). - Cats are not permitted in lodging units. - Exceptions are made for service or assistive animals. Dog Park Policy - The enclosed dog park is open during daylight hours. - All posted policies must be adhered to when using the dog park. Trash Policy - Place all garbage in designated dumpsters. - The locations are indicated on the resort map. - All trash must be bagged and tied/sealed before being placed in the dumpster. - All boxes must be broken down. - Guests may not dispose of business or commercial trash in the Resort. - Do not enter any garbage containers to remove any refuse. - Dumping large items such as furniture, mattresses, appliances, large landscape trimmings, etc. is prohibited. - These items may not be placed in/or next to the Resort dumpsters. - Guests will be charged a removal and disposal fee for large items left in the dumpster or surrounding area. Campsite - Sites must be kept in an orderly and tidy fashion. - The site, RV/other unit, and any improvements or items thereon must reflect a clean, attractive, and well-kept appearance. - Bicycles, scooters, other personal transportation devices as well as toys must be neatly organized. - Sleeping tents, clotheslines, vehicle washing, patio misters, and maintenance/repairs to any items are not allowed. - No personal property accumulation is permitted around the unit. - Personal property includes but is not limited to, overstuffed or indoor-type furniture, appliances, ironing boards, brooms, mops, tools, toys, gardening equipment, debris, refuse/trash, firewood, shelving, tarps, or other such items that are unsightly. - Sites must be kept clean and maintained free of oil drippings, grease, and other debris, and kept in good repair/condition. - Aluminum foil, cardboard, plywood, or similar materials are not permitted in the windows or doors of the RV or glamping units. - Trampolines, swimming pools, and/or spas are prohibited on individual sites. - All improvements, modifications, and/or alterations to the site require prior written approval of Resort Management. - Any digging must have prior written approval of Resort Management. - If approval is received, any work performed must be consistent with what was approved and in compliance with all applicable laws and codes. Storage - Open storage of anything beneath, behind, or on the outside of the RV is prohibited. - This includes but is not limited to, storage of boxes, tires, trunks, wood, pipe, bottles, tools, mops, ladders, paint cans, or any other item that is unsightly in appearance. - Only one (1) outdoor patio table with up to six (6) chairs, approved for use by Resort Management. - Outdoor grills must be in good condition and well maintained. - Bicycle storage must be neat and organized. - Two (2) 27gal plastic storage totes may be used to store items underneath an RV. Sunshades, Windscreens, Privacy Screens, Awnings, and Pop-Ups - Must have Resort Management written approval and conform to all ordinances. - All anchors must be removed upon vacating the RV Site. - Pop-up canopies or Clam tents must be taken down when not in use and never used as storage. - Other tents are not allowed. - Roll-up aluminum windscreens or privacy enclosures are not to be used for storage of any items not otherwise permitted outside the RV. - Awnings must be retracted if the tenant is off-property or away from the RV. Flags and Flagpoles - Guests may only display one United States of America Flag and/or one State Flag. - Flags shall not exceed thirty-six inches by sixty inches. - No permanent flagpoles are permitted. - All other signs, flags, banners, and the like to be displayed on a site are prohibited. Exterior Lighting - Any light bulb used on the exterior of an RV may only be a maximum of sixty watts or LED 6-8 and must be aimed only at portions of the RV Site. - Decorations and/or lights used on the outside of the RV must be UL-approved and are subject to Resort Management’s approval. - Any outside lights on a rig must be turned off during quiet hours. Repairs - Repairs to RVs and vehicles must be approved in advance in writing by the Resort Manager. RV and Vehicle Washing - Personal washing of vehicles and RVs within the Resort is not permitted. - Contracted washing/detailing by select vendors is permitted with prior approval of Resort Management. Electrical Use - Guests are responsible for understanding how many amps the RV is using. - Amp usage over the provided outlet’s capacity can trip breakers. - Please notify the office so that they can notify maintenance if there are any electrical issues. - Guests are not permitted to diagnose electrical pedestals per insurance and safety specifications. - Even if the Guest is an electrician, terms prohibit working on pedestals. EV Charging - If you require a place to charge your electrical vehicle, please see Guest Services for an additional site reservation for charging electrical vehicles. - Nightly site rate charges will apply. Golf Carts - Golf Cart Rentals are available through guest services. - Guests are permitted to bring their own electric golf carts but must abide by the following policies: - All golf carts must have proof of liability insurance by [DATE]. - The proof of insurance (declarations page) must state that the cart is covered. - All operators must be at least 16 years of age with a valid driver’s license. - No persons or animals can be on the operator’s lap or sitting beside the operator while operating the cart in any manner. - All golf cart riders must abide by any and all relevant TX laws. - At all times, golf cart riders will respect and abide by our quiet hours. - Horseplay, dangerous driving, or other misuse of a golf cart will not be tolerated. - Action that constitutes any prohibited conduct will result in loss of golf cart privileges and can be removed from the campground without refund. - All golf carts must have proper working headlights and reflectors to be driven after dark. - All golf carts must adhere to the 5MPH speed limit. - There is to be one person only for each seat on the cart. - No persons should be standing on a cart while it is in motion. - If your cart does not have a back seat, no one should be sitting or standing in its place while in motion. - No golf cart, except for campground security/management is permitted to be driven between 12:00 a.m. and sunrise. - No visitor should drive the golf cart without reading these rules first. - Please advise your guests of the 10MPH speed limit rule. - This is enforced for the safety of you, your family, your visitor(s) and your fellow campers. - No person shall drive a golf cart without signing and returning this form to the Campground. - Golf carts should remain on the roadway at all times. - Golf carts must enter/exit through the inbound gate. - They should never pass through the outbound gate. - No golf cart is to be driven off Campground property for any reason. - Violators will lose the privilege of having a golf cart at Campground. - No golf cart should contain visible open alcohol containers or be operated if you are under the influence of drugs or alcohol. Satellites and Solar Panels - Satellites and solar panels are permitted if contained within the RV Site. Lakefront - Golf Carts and Motorized Vehicles are not allowed on the walking paths or lakefront area. - Parking is available at the Clubhouse. - Drones may be flown by the lakefront, but not above any RV/Lodging sites or Resort buildings without Resort Management's written approval. - There is no lifeguard at the lakefront. - Use of the lakefront area is at the user’s own and sole risk. - Use caution when walking by or going near the lakefront. - It is strongly suggested that anyone using the lakefront area be accompanied by another person who is capable of assisting in the event of an emergency. Wildlife - The Resort contains a number of manmade, natural, and environmentally sensitive areas that may serve as habitats for a variety of native plants and wildlife, including, but not limited to, coyotes, alligators, insects, venomous and non-venomous snakes and other reptiles, and other animals, some of which may pose hazards to persons or pets coming in contact with them. - Each Guest and every person entering the Resort (i) acknowledges that such plants and wildlife are Indigenous to the area and are not restrained or restricted in their movement within or through the Resort, and (ii) assumes all risk of personal injury arising from the presence of such plants and wildlife within the Resort. Visitors - Visitors/Guests of Guests must go to the Guest Services Office to check in and obtain the required parking pass. - The number of visitors may not exceed six (6) people per site at any time. - Visitors/Guests are the responsibility of the Guest, and each visitor/guest shall be subject to following all Resort Rules and Regulations. - Guests and visitors using the Resort facilities must be accompanied by a registered Guest. - Guests and visitors are not permitted to bring pets into the Resort Clubhouse, Laundry, or Bathhouse (exceptions are made pursuant to the ADA and fair housing laws as applicable). Mail Service and Notices - The Resort does not offer mail service. - Any mail delivery from the United States Postal Service will not be accepted and will be returned to sender. - Non-perishable packages delivered to the Resort via USPS, UPS and FedEx. Packages over 3’x3’x3’, heavier than 30lbs, or perishable will be refused and returned to the sender. - If a Guest needs special accommodations, please contact Guest Services or obtain mail service at The UPS Store in Livingston or USPS in Onalaska. - The Resort will not notify the Guest that a package has arrived. - It is up to the Guest to check for delivered packages. - Anything left unclaimed after 30 days will be returned to the sender. - If a Guest requires USPS service, the Guest will need to obtain a PO Box at the Onalaska Post Office. - Notices from the Resort to tenants will be served at the permanent address the Guest provides upon registration and/or by hand delivery. - If a Guest desires to use a different address for the delivery of notices, the Guest must advise Resort Management in writing. Sewer and Utilities - Ground disposal of grey or black water is prohibited. - Connections must be tight with a collar or donut at the sewer outlet. - No formaldehyde. - Guests may not alter, connect, disconnect, or repair any Resort or utility company utility service. - Guests are solely responsible for service connections and related problems between the outlet provided by the Resort or the utility and the Guest’s unit/RV. - If a Guest plans to do any digging on the site, the Guest must first obtain Resort Management’s prior written approval so that the placement of utility lines or pipes can be staked. - A sewer hose outlet elbow is required, and a water pressure regulator is strongly recommended. General Conduct - Guests are responsible for their conduct and for that of their guests. - Offensive or inappropriate conduct towards anyone, and/or harassment of anyone, including but not limited to other campers, guests, Resort Management, and/or employees will not be tolerated and is grounds for removal. - Guests, guests, and visitors must not interfere with the management or operation of the Resort. - For the safety of the Guest, the Resort does not allow horseplay or loud. disruptive noise in the common areas. - While riding scooters/bikes/skateboards, Guests and their guests must use caution and observe traffic signs/laws. - Inexperienced swimmers should be accompanied by an experienced swimmer when going near the lake or lake’s edge. - Toy weapons, specifically gel guns and airsoft guns are not permitted at the Resort. Modesty Clause - The resort requires clothing to be worn in all public areas as well as group gathering areas (store, clubhouse, laundry rooms, pickleball courts, fire pits). - See-through clothing or clothing that does not cover all private parts of the body should not be worn. - Proper pool attire and swimming suits (no street wear) are required in the pool/spa area. Smoking Policy - Smoking of any substance is not permitted in and around the indoor Recreational Facilities, restrooms, showers houses, or pool, or within twenty (20) feet of all common areas. - Vaping is not permitted in or around indoor Recreational Facilities, this includes the pool/spa area. - Smoking is not permitted in Lodging units. - A $250 cleaning fee will be charged if there is any indication of smoking in a unit, including smoking odors. - Additionally, the rental agreement may be terminated. Illegal Activities - The Resort does not tolerate any illegal drug possession, use, and/or sale in the Resort and is cause for immediate removal from the Resort. Renting, Subletting, or Assignment - Guests shall not sublease, rent, or assign Guest’s RV, the RV Site, any rights, or interest that a Guest may have under Guest’s registration and rental agreement with the Resort. Governing Law - This License Agreement shall be governed by and construed in accordance with the laws of the State of Texas. - In the event of any action brought to enforce or declare the meaning of this Agreement, the venue shall be in the County and State in which the Property is located. - Rule violations, conduct that disrupts other Guests, or behavior that does not promote a family-friendly atmosphere can be grounds for removal from the Resort without a refund. - There are no refunds issued for early departures. Additionally, the resort will not issue refunds for service disruptions, inclement weather, or other circumstances that are beyondthe personnel’s ability to control. Lodging Rental Policies - Please read the Resort Rules and Regulations in addition to the following terms and conditions regarding your stay. - All lodging renters must comply with all Resort Rules and Regulations, and with the following additional Rules. Damages - Units are inspected prior to arrival. - If there are any damage or maintenance issues that are not noted on the inspection report in the unit, please notify Guest Services immediately. - The Guest agrees to pay for damages to the property, furniture, or missing inventory. - Damages for which the tenant will be responsible include but are not limited to: lost keys, broken/lost remote controls, broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding, and ripped/torn linens. Lost Key(s) - A $30 fee will apply to any lost or damaged keys or key tags. Campground Disclaimer - Lagoon Ranch RV Resort (the “Resort”) has adopted the following Rules and Regulations to protect the rights and property of all parties and to ensure fairness to all Guests. - All Guests, campers, and guests or visitors of campers must comply with these Rules and Regulations. - Report any concerns to the guest services office at (936) 209-2495. - The Resort will not issue refunds for service disruptions, inclement weather, or other circumstances that are beyond personnel’s ability to control. - Contact Guest Services at (936) 209-2495 to check late departure/early arrival availability. - Extended times will be based on occupancy and availability. - The resort is privately owned and reserves the right to refuse service to anyone for any reason except for those prohibited by law. - Resort management reserves the right to require any person or party it deems necessary to leave the resort based on violations of resort rules or behavior management deems inappropriate or disturbing to others. - On behalf of each person in my party, I grant CRR, its affiliated entities, and promotional partners the right to include any photographic, video, or other visual portrayals of each person in my party in any medium. - Any resort common areas and facilities are not guaranteed and such facilities may be temporarily or even permanently closed for renovations, remodeling, change in use, meetings, management use, training, maintenance, national emergencies, epidemics, pandemics, acts of God, due to force majeure, and the like, without any modification or change to the amount of rent paid pursuant to these Terms and Conditions.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

Campground Cancellation Policy - If the guest cancels at least 48 hours before their check-in day and time, they will receive a full refund (minus Spot2Nite convenience fees and a $25 park cancellation fee). If the guest cancels within the 48 hours before check-in, there will be no refund.