Renfro Valley KOA Holiday Good Sam Verified Campground

A nice quiet park. It was mid March and not many campers. Lots of green space, nice amenities, very clean. The staff was very nice and friendly,

This is a basic KOA which is fine. There are basic sites, roomier sites, mostly level sites, etc. There's a nice playground area for the kids. The staff are courteos and helpful. The reason for only a 3 star review is the extremely low water pressure. The campground is mostly empty, I'd hate to be there when it's full. The clerk at the counter said the city put a regulator on the water service at the road. Water pressure has been poor ever since. If this was my business I'd be at city hall demanding... Read More

This is a basic KOA which is fine. There are basic sites, roomier sites, mostly level sites, etc. There's a nice playground area for the kids. The staff are courteos and helpful. The reason for only a 3 star review is the extremely low water pressure. The campground is mostly empty, I'd hate to be there when it's full. The clerk at the counter said the city put a regulator on the water service at the road. Water pressure has been poor ever since. If this was my business I'd be at city hall demanding a fix. Next, and totally out of their control is the rock blasting and road construction work. There is noise almost 24/7 from construction activity blasting of rocks that sounds like a thunderstorm approaching, trucks being loaded with rocks, back up beeps from construction vehicles, some of this at 2, 3, 4 in the morning. That being said we would stay here again if these two areas of concern have been improved.
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You may Not get what you reserve We stayed here last July. It was okay. Employees were nice, but the standard sites were quite tight. We had a Deluxe site so we were ok. Still tight though. You have to share a water supply with the neighbor's site with a Y valve on the faucet. Ok. I booked a site on Oct 9th 2017 for a deluxe site in July 2018. I booked SO Early to assure a deluxe site. I receive an email May 10th cancelling my reservation. ???? I work 11 hour days with no way to make personal calls,... Read More

You may Not get what you reserve We stayed here last July. It was okay. Employees were nice, but the standard sites were quite tight. We had a Deluxe site so we were ok. Still tight though. You have to share a water supply with the neighbor's site with a Y valve on the faucet. Ok. I booked a site on Oct 9th 2017 for a deluxe site in July 2018. I booked SO Early to assure a deluxe site. I receive an email May 10th cancelling my reservation. ???? I work 11 hour days with no way to make personal calls, so I have my wife call. They make a reservation for her. I receive email confirmation of the reservation. It's Not a Deluxe site. I email them about 7am 5/11. I receive no response. I call about 9pm and leave a message on 5/11. On 5/12 I receive an email response. The best I can understand is someone wanted my Deluxe site longer than I did, so I got booted off. They had however, booked me an end site (66) with a nice grassy area they assured me I would like. I looked at the map. I'm not happy, but I can deal with it. I email back, I am far from happy, I don't understand, but if you'll assure me that you won't give site 66 to someone else, I'll see you in July. May 13th I receive an email that they can't assure me site 66??????? I book a Deluxe site 9 months in advance, get this taken away, and they won't even promise me the site they move me to?????? I've never had a campground or KOA treat me this way. I said to immediately cancel my reservation. They failed to comply with our agreement and I better receive a Full Refund of my deposit. We'll see. I'll keep you updated. Here's the Oct Confirmation Confirmation #54653.000 Contact Info: CROSSVILLE, TN 38555-1402 Travel Dates: Saturday, July 7, 2018 - Sunday, July 15, 2018 (8 nights) Details: 2 Adults, 1 Kids , Travel trailer31 ft. Slideouts, No Pets Your Campsite: Pull Thru, 30/20 Amps, Full Hookups, Deluxe Patio Site PATIO FURNITURE, CONCRETE PATIO, FIRE RING, GRILL, Here is their response You will receive confirmation emails in the next few minutes. I will release the deposit monies in our system today. Your bank/credit card company can take up to 7 days to process the refund. In the future, please read your confirmation email when you receive them. This entire mess could have been avoided by you making your reservation online correctly to begin with. Holly ******* So, They say it's My fault. I didn't book it correctly! I am probably done with KOA due to this.
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